Shipping policy

Raelon U.S. Shipping Policy

Last updated: August 13, 2026

This Shipping Policy applies to purchases made through the Raelon U.S. online store operated by Prolift Rentals Ltd.

1. F4 Shipping Rate

The Raelon F4 Electric Pallet Jack ships for a destination-calculated rate of USD destination-calculated shipping per unit within the contiguous United States.

Examples:

1 F4 unit: destination-calculated shipping shipping
2 F4 units: $500 shipping
3 F4 units: $750 shipping

The shipping charge applies per F4 unit, not per order.

2. Alaska and Hawaii

Alaska and Hawaii are excluded from the destination-calculated shipping per-unit shipping rate.

Customers in Alaska or Hawaii should contact Raelon before ordering to discuss shipping availability and freight.

We do not guarantee shipping availability or a specific freight rate to Alaska or Hawaii unless confirmed separately.

3. Commerce, California Warehouse Pickup

Free warehouse pickup is available for the F4 in Commerce, California, in the Los Angeles area.

The exact warehouse street address is not published online.

After a pickup order is placed, Raelon will contact the customer by email or phone to confirm:

- Pickup time
- Exact warehouse address
- Pickup instructions

Please do not arrive at the warehouse without confirmed pickup instructions.

4. Processing and Transit Times

Processing and transit times vary based on product availability, destination, carrier availability, and delivery requirements.

Raelon does not guarantee a specific handling or transit time unless separately confirmed for your order.

5. Receiving Your Shipment

Please inspect the equipment and shipment when it arrives.

Check the equipment, pallet, packaging, and included items before or during delivery where reasonably possible.

If visible freight damage or missing items are present, note the issue on the carrier delivery receipt or bill of lading where applicable.

6. Shipping Damage

If your shipment arrives damaged:

- Take clear photographs of the equipment, packaging, pallet, and damage
- Note visible damage on the carrier delivery receipt or bill of lading where applicable
- Retain relevant packaging and shipping documentation where appropriate
- Contact Raelon within 48 hours of delivery

For severe visible freight damage, document the condition carefully and contact Raelon promptly before accepting or using the equipment where reasonably possible.

Failure to document or report freight damage promptly may affect our ability to pursue a carrier claim.

7. Contact

For shipping questions, Commerce warehouse pickup, or freight-damage support:

Email: info@prolifts.ca
Phone: +1 778-316-8133

Raelon
Operated by Prolift Rentals Ltd.

Head Office:
4751 Shell Rd Unit 10
Richmond, BC V6X 3H4
Canada