RAELON U.S. SUPPORT
Frequently Asked Questions
What Raelon products are currently available in the U.S.?
The Raelon F4 3,300 lb lithium-ion electric pallet jack is the currently confirmed U.S. product.
Where can I buy the Raelon F4?
The F4 is available through the Raelon U.S. storefront. Review the product page for current Shopify pricing and availability.
How are U.S. shipping options confirmed?
Shipping availability, methods and costs are shown at checkout for the selected destination. Contact Raelon for freight assistance if needed.
Can I pick up the F4?
Yes. Free warehouse pickup is available in Commerce, CA. After the order is placed, Raelon will contact the customer by email or phone to confirm the pickup time, exact address, and instructions. Do not arrive without confirmation.
How much does F4 shipping cost?
Available shipping methods and costs depend on the selected destination and are shown at checkout.
What is the F4 capacity?
The Raelon F4 has a rated load capacity of 3,300 lb and 48 in x 27 in forks.
What battery does the F4 use?
The F4 uses one removable 24V / 20Ah lithium-ion battery.
How long does the F4 take to charge?
Charging takes about two hours under normal charging conditions.
How long does the F4 run per charge?
Typical runtime is approximately five to six hours, depending on workload and operating conditions.
What warranty does the F4 include?
The F4 includes a one-year equipment warranty and a one-year battery warranty, subject to the applicable warranty terms.
Are Raelon forklifts available in the U.S.?
Raelon forklifts are not currently available in the U.S. No launch date has been announced.
Are electric stackers available in the U.S.?
Raelon electric stackers are not currently available in the U.S. No launch date has been announced.
How do I contact Raelon?
Call 778-316-8133, email info@prolifts.ca, or use the Contact Raelon form for product questions, shipping, Commerce pickup, and order support.
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